FREE SHIPPING ANY ORDERS OVER $30 ❤️

Customer Support

Thank you for contacting the Maroondollie support team. We will respond in 12 hours during our normal business hours (Monday-Friday, 9am-5pm UTC).

Contact:

  • Business Address: We are a global trading company and our headquarter is located in Hong Kong. We have multiple warehouses in the United States, United Kingdom, Hong Kong, and China.
  • Business Hours: Monday-Friday, 9:00am-5:00pm (UTC).
  • Customer Service Email: support@ellaecom.com

Shipping Information:

  • Insured Shipping: 7-20 business days. (Excluding weekends)
  • Insured Worldwide Shipping: 7-25 business days. (Excluding weekends)
  • Ordered Multiple Items: You may receive multiple packages for logistic reason.

Estimated Time of Arrival:

Location Arrival
United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days
European countries: 7-20 business days
Asian countries: 7-25 business days
Rest of the world: 7-30 business days

Order Tracking:

We provide tracking numbers for all orders. You should receive the tracking number via email after our 1-3 days processing time. If you can’t find your tracking number in 7 days after you placed your order, please check your junk folder.

If you need any help, feel free to fill the form below and we will get back to you soon!